Comentis delivers a digital platform to ensure regulated firms deliver good outcomes to their clients
Comentis combines clinical expertise and market leading technology to help financial services firms better understand their customers — particularly those in vulnerable circumstances.
As regulatory expectations evolve under the FCA’s Consumer Duty, firms must go beyond identifying vulnerability. They must be able to demonstrate — with clear, consistent evidence — that clients receive good outcomes in practice.
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Our solutions provide a structured, data-led approach to this challenge — enabling firms to identify vulnerability, support clients appropriately, and evidence outcomes with confidence.
A structured approach to vulnerability and outcomes
Delivering good customer outcomes requires more than a single process. It requires a consistent framework.
Identify
Objectively understand client circumstances, including potential vulnerability, using structured and consistent data.
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Support
Equip advisers and support staff to respond appropriately, embedding vulnerability into advice and service delivery, and capturing the actions taken to support clear oversight and auditability
Validate
Evidence that the right actions were taken — and that they led to good client outcomes.
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We achieve this with our award-winning platform and user-friendly online questionnaires, which can be accessed through a WebApp, HTML widget, API and seamlessly integrated into current client journeys.
Saves Time
Quick and non-intrusive assessments with no interference to the sales journey or advice process
Consistency
Overcomes user subjectivity with a clinically defined process for vulnerability
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Our Solutions
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